Return & Exchange Policy
All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery via email at firstname.lastname@example.org.
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase your item(s), please reuse the E-Gift Card on your next purchase.
Home2Sweets does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return. All returned items must be unused and in their original packaging.
Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please allow 5-7 business days for us to process your return once it is received. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
You may also exchange your product for another candle of the same size and price.
If you have any additional questions regarding our policy on Return & Exchanges, please contact us via email at email@example.com.
Please allow 24 hours for response by email!